Syncoora

PRIVACY POLICY

1. Introduction

Welcome to Syncoora (“we,” “us,” or “our”). We respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products, services, or website (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our Services immediately.

2. Information We Collect

We may collect the following types of information from and about our users:

  1. Personal Information: Information that can directly or indirectly identify you, such as your name, email address, billing information, or other data that you voluntarily provide when creating an account, subscribing to newsletters, or contacting us.
  2. Technical/Usage Information:
    • Log Data: IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of these requests.
    • Device Information: Device type, unique device identifiers, and other diagnostic data.
    • Cookies & Similar Technologies: Small data files placed on your device to remember your preferences and improve your user experience.
  3. Third-Party Integrations: If you choose to integrate our Services with third-party platforms (e.g., monday.com, Atlassian, or other tools), we may receive relevant information necessary to provide the integration. The information provided through these integrations may include user profile details, project data, or other content managed within those platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

  1. Service Delivery: To provide, maintain, and improve our Services, including handling user registrations, authentication, and customer support.
  2. Personalization: To customize your experience, such as remembering your preferences or suggesting new features.
  3. Communication: To send administrative information, such as updates to terms, policies, and security alerts. We may also send marketing communications about products, services, or promotions we believe may be of interest to you. You can opt out of marketing communications at any time.
  4. Analytics and Performance: To analyze usage, monitor trends, and evaluate and improve the effectiveness of our Services.
  5. Legal and Security: To enforce our agreements, comply with legal obligations, detect and prevent fraud, and protect the security of our Services and users.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

  1. Service Providers: We may engage third-party companies or individuals to facilitate our Services (e.g., cloud hosting, customer support, payment processors). They only have access to your personal information to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  2. Business Transactions: If we are involved in a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to confidentiality arrangements.
  3. Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
  4. Protection of Rights: We may disclose information when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

5. Cookies and Other Tracking Technologies

We use cookies, beacons, tags, and similar technologies to improve user experience, analyze trends, administer the site, track users’ movements around the site, and gather demographic information. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Services, but your ability to use some features may be limited.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

7. Data Security

We use commercially reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccuracies in your personal information.
  • Deletion: Request deletion of your personal information.
  • Restriction/Objection: Limit or object to our use of your information.
  • Data Portability: Request a copy of your personal information in a structured, machine-readable format.

To exercise these rights (where applicable), please contact us at the details provided below. We will respond to your request within a reasonable timeframe, in accordance with applicable laws.

9. Children’s Privacy

Our Services are not directed to individuals under 13 (or another age if required by local law), and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

10. International Data Transfers

If you access our Services from outside your country, note that your information may be processed in countries where data protection and privacy regulations may differ from your jurisdiction. By using our Services, you consent to the transfer of information to other countries as described in this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. If we make material changes, we will notify you by posting the updated policy on our website or through other appropriate communication channels. Your continued use of the Services after any such update constitutes your acceptance of the changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us at:

  • Email: [email protected]
  • Address: 35 Kvatakhevis Motsameta Street , Kaspi , Shida Kartli , ZIP:2600 , Georgia

Last Updated: 19.02.2025